What size am I?
The product I purchased is damaged or faulty
The product I purchased is not suitable – wrong size, colour, fit etc
How long will it take to receive my item?
I am interested in stocking your products in my shop / online store
How much does delivery cost?


What size am I?

View size guides for all our products on our dedicated size guide page.


The product I purchased is damaged or faulty

Whilst we try to produce items to the highest possible quality, faults can sometimes sneak through.

If you purchased your item from www.glencroftcountrywear.co.uk please contact us straight away with your order details, send your faulty item back to the following address and we will replace or refund you immediately, as well as reimbursing your return postage. We thoroughly check all faults to identify how it happened so that we can make our products and processes better.
Glencroft Returns, Richard Sexton & Co, Old Road, Clapham, Via Lancaster, LA2 8JH, UK

If you purchased your Glencroft item elsewhere please contact the relevant retailer (eg: shop, mail order, website) with any problems that you have and they will be able to help you, replacing or refunding your item as per their terms. Retailers will then contact us if required so we can investigate any problems or check quality.


The product I purchased is not suitable – wrong size, colour, fit etc

If you decide the product you purchased is not suitable we will happily refund you in full.

If you require a different size, or colour, we can exchange free of charge*. *You will just have to pay your return postage.

Please send returns or exchanges to the following address. Please include your NAME, PHONE NUMBER and ORDER NUMBER. This is important in case we need to contact you to clarify any details.
Glencroft Returns, Richard Sexton & Co, Old Road, Clapham, Via Lancaster, LA2 8JH, UK


How long will it take to receive my item?

We try to send all items out by first class postage within 2-3 days if we have them in stock*, and often do so much quicker. Therefore UK customers should receive their items within a week. We are a small team, so please just ring us and chat to us directly if you’d like to ensure or check you will receive an item by a certain date (birthdays etc) – we will endeavour to help where possible.

*On occasion, a product may be out of stock and the website may not yet be updated to say so. In this case we will contact you to explain the delay and check whether you wish to proceed with the order or receive a full refund.


I am interested in stocking your products in my shop / online store

Please visit glencroftwholesale.co.uk for more information about our wholesale business and terms. Or contact us directly by phone or email.


How much does delivery cost?

UK Delivery

  • Your order will be delivered within 2-3 working days.
  • Orders under £30 will be charged £3.45 for delivery.
  • Orders over £30 will get free delivery. (If your order is worth £29 we’ll still give you free delivery; we’ll let you off with a pound.)

European Delivery

  • We aim to deliver parcels within 3-5 working days, though it may take longer.
  • Delivered with Royal Mail International Standard with Tracking or other reputable delivery services.
  • Orders will be charged £10 for delivery.

Rest of the World Delivery

  • We aim to deliver parcels within 5-7 working days, though it may take longer.
  • Delivered with Royal Mail International Standard with Tracking or other reputable delivery services.
  • Orders will be charged £15 for delivery.