Frequently Asked Questions

Trade questions

How can I place an order?
How do I find out your trade prices?
Can you supply products unbranded / white label?
Can you deliver internationally?
Is there a discount for bulk orders?
Why can’t I order online?

Consumer questions

Why can’t I order online?
What size are your products?
I have a problem with a Glencroft product, how can I get a replacement or refund?
I can’t find Glencroft products locally to me


How can I place an order?

Please contact us, providing your details if you are a new customer. We will send you a price list and then you can place your order by email or phone.

We aim to dispatch within 48 hours of each order, depending on stock availability.

Please view our business terms for more information about trading with us.

How do I find out your trade prices?

Please contact us with a few details about your business to obtain a trade price list and we’ll be happy to help.

As a wholesaler we don’t publish our trade prices publicly. We will look to create a trade access only section to the website in future with prices and the ability to order online.

Can you supply products unbranded / white label?

Yes, we’re happy to provide products to trade customers without our Glencroft branding. In some cases this is only possible for bulk quantities.

For items with stuck on labels or Glencroft packaging only (some slippers, scarves, sheepskin rugs, throws and accessories), we can supply unbranded if informed at time of order.

For items with sewn on labels (jumpers, hats, gloves, some scarves and slippers) we would require a minimum order quantity to supply unbranded as our stock has labels sewn on at point of manufacture. This quantity varies from product to product, please contact us for more information.

Can you deliver internationally?

Yes. If you do not have your own courier / consolidator we can organise carriage with a reputable courier and charge you at cost. Our rates are quite reasonable so please do contact us and we can quote.

We will deliver to anywhere in the UK via Parcelforce 48, for free on orders over £300, or at cost (£8.67 + VAT) for orders less than that.

Is there a discount for bulk orders?

All our trade prices are for bulk orders over a minimum of £300 regardless of quantity. We provide the very best competitive trade prices to all our customers based on raw material and manufacturing costs. There may be exceptions to this for very large quantities (>500 items) depending on the product.

Why can’t I order online?

This website is a catalogue only trade website at the moment. Online order functionality and online trade accounts with the ability to view prices are future developments we’re looking into.

We’re not currently considering retailing through this website.

What size are your products?

View size guides for all our products on our dedicated size guide page.

I have a problem with a Glencroft product, how can I get a replacement or refund?

Richard Sexton & Co is wholesale only*. Please contact the retailer (eg: shop, mail order, website) with any problems that you have and they will be able to help you, replacing or refunding your item as per their terms.

Retailers will then contact us if required so we can investigate any problems or check quality.

*If you have bought an item from sheepsheep.co.uk please contact edward@sheepsheep.co.uk directly. This is operated as a separate business.

I can’t find Glencroft products locally to me

If your local quality clothing store doesn’t stock Glencroft products, please tell them to get in touch! We’d be happy to send them a trade price list and brochure.